Refund & Return

 

At Golden Stadium, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a fair and transparent return and refund process.

This policy applies to all orders shipped within the United Kingdom.

1. 30-Day Return Window

• You may return items within 30 days of receiving your order.
• Items must be unused, unworn, in original packaging, and with all tags attached.
• Proof of purchase (order confirmation or receipt) is required.
• Customized or personalized items cannot be returned unless faulty or incorrect.

2. Free Return Shipping

• All approved returns within the UK include free return shipping.
• Once approved, we will email you a Royal Mail prepaid return label with instructions.

3. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately.
• We will provide a replacement or full refund at no extra cost.

4. Exchanges

We accept exchanges for:

• Different sizes
• Replacement of defective or damaged products

Exchanges are processed once the original item has been returned and inspected.

5. Restocking Fees

• No restocking fees apply to any return.

6. Refunds

• Once your return is received and inspected, we will confirm approval.
• Approved refunds are issued to your original payment method (PayPal) within 7 business days.
• Processing times may vary depending on your payment provider.

7. How to Request a Return or Exchange

Contact our support team to begin the process:

📧 Email: support@goldenstadium.co.uk
📞 Phone: +44 7965 663880
📍 Address: 37 Hawthorn St, Grangemouth, FK3 8NB, United Kingdom

We will provide your free return label and instructions within 24 hours (business days)

Contact Information

For any questions about payments, please contact our support team:

📧 Email: support@goldenstadium.co.uk
📞 Phone: +44 7965 663880
📍 Address: 37 Hawthorn St, Grangemouth, FK3 8NB, United Kingdom
🕒 Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)