Refund & Return

 

At Golden Stadium, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a fair and transparent return and refund process.

This policy applies to all orders shipped within the United Kingdom.

1. 30-Day Return Window

• You may return items within 30 days of receiving your order.
• Items must be unused, unworn, in original packaging, and with all tags attached.
• Proof of purchase (order confirmation or receipt) is required.
• Customized or personalized items cannot be returned unless faulty or incorrect.

2. Free Return Shipping

• All approved returns within the UK include free return shipping.
• Once approved, we will email you a Royal Mail prepaid return label with instructions.

3. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately.
• We will provide a replacement or full refund at no extra cost.

4. Exchanges

We accept exchanges for:

• Different sizes
• Replacement of defective or damaged products

Exchanges are processed once the original item has been returned and inspected.

5. Restocking Fees

• No restocking fees apply to any return.

6. Refunds

• Once your return is received and inspected, we will confirm approval.
• Approved refunds are issued to your original payment method (PayPal) within 7 business days.
• Processing times may vary depending on your payment provider.

7. Discounts

• Discounts must be applied at checkout.
• We cannot refund or apply unused discount codes after an order is completed.

8. How to Request a Return or Exchange

Contact our support team to begin the process:

📧 Email: support@goldenstadium.co.uk
📞 Phone: +44 7965 663880
📍 Address: 37 Hawthorn St, Grangemouth, FK3 8NB, United Kingdom

We will provide your free return label and instructions within 24 hours (business days)